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6th Circuit Rejects ‘Benign Language’ Exception in FDCPA Envelope Disclosure Claim

The U.S. Court of Appeals for the Sixth Circuit recently held that the plain language of 15 U.S.C. 1692f(8), a provision of the Fair Debt Collection Practices Act (FDCPA) regulating what may be shown on an envelope when a debt collector communicates with a consumer by mail, does not include a “benign language” exception.

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New Whitepaper: 8 Requirements Your Payment Provider Must Have in the ARM Industry

When it comes to the Accounts Receivable Management (ARM) market, payment processing is not so simple. Offering consumers a variety of payment options, including online portals, text messages, and IVR, seems simple enough. Still, there's a lot going on in the background that makes those payments happen. In this new, free whitepaper from BillingTree, find out about the features and compliance that a payment processor must have to keep their ARM partners operating efficiently.  Click here for more.

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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Women in Consumer Finance Announces Video Series Focused on Workplace Culture

ROCKVILLE, Md. -- Women in Consumer Finance and the iA Institute announce a new video series today, "Culture in Focus." In each video Women in Consumer Finance Chair Amy Perkins meets with a key industry executive to talk about workplace culture in general, the culture at their company, and how they've managed their own career.

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Owner Resource Group Invests in Global Technology-Enabled BPO Provider Bill Gosling Outsourcing

AUSTIN, Texas -- Owner Resource Group, LLC (“ORG”), an Austin, Texas-based private investment firm, announced today that ORG Opportunity Fund III, LP and an affiliate have invested in Bill Gosling Outsourcing (“Bill Gosling” or the “Company”), a global technology-enabled Business Processing Outsourcing (BPO) provider headquartered in Newmarket, Ontario. Founded in 1955, with continual growth in its 65-year history, Bill Gosling has over 2,500 production seats with nine offices across Canada, the United States, Costa Rica, the United Kingdom and the Philippines to provide world-class service and solutions to their customers.

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CFPB Taskforce Report (Part 2): The 19 Focus Areas and 102 Recommendations of Volume 2

Volume II of the Consumer Financial Protection Bureau's (CFPB or Bureau) Taskforce on Federal Consumer Financial Law Report contains 102 of the Taskforce's recommendations, arranged alphabetically into 19 areas. At 100 pages, it's a brisker read than Volume I, which clocked in at 600 pages. We'll look at each topic and cover the highlights.

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Capital Accounts, LLC Announces New Chief Compliance Officer, Chief Technology Officer

NASHVILLE, Tenn. -- Capital Accounts, LLC, a leader in the healthcare receivables industry, today proudly announces the additions of W. Judd Peak as its new Chief Compliance Officer and Scott E. Martin as its new Chief Technology Officer, both based in the company’s Franklin, Tennessee corporate headquarters.  Mr. Peak and Mr. Martin join Capital Accounts in a period of rapid growth and expansion of the coast-to-coast operations in healthcare collections.  

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Remitter USA Inc. Announces Larry Chiavaro as New CEO

NEW YORK, N.Y. -- Remitter USA Inc, industry leader in AI-powered digital communication solutions used to improve payment recovery, is thrilled to announce that Larry Chiavaro will head up its impressive executive leadership team as Chief Executive Officer. 

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.


Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.