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FCC To Review TCPA Regulatory Exemptions Per TRACED Act

In its continuing actions to implement the TRACED Act, the Federal Communications Commission (FCC) has issued a Notice of Proposed Rulemaking (NPRM) to address Section 8 of the statute. Therein, Congress directed the FCC to “ensure that any exemption [under the Telephone Consumer Protection Act (TCPA] granted under sections 227(b)(2)(B) or (C) [of the TCPA]allowing callers to make artificial voice, prerecorded voice, or autodialed calls without consent include certain conditions.” More specifically, Section 8  requires that “any such exemption contain requirements with respect to: “(i) the classes of parties that may make such calls; (ii) the classes of parties that may be called; and (iii) the number of such calls that a calling party may make to a particular called party.”

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Compliant Customer Engagement Strategies by Text

October 8, 2020 1:00 Eastern

Even before the COVID-19 era began, keeping up with regulations and compliance has been a challenge.

Here’s Mike Cantrell, President of Solutions by Text, describing the importance of this conversation: Compliant Customer Engagement Strategies by Text

Join us in this session as we hear from three industry experts -- Mike Cantrell, Ontario System’s Rozanne Andersen, and Resurgent’s Jackson Walker -- on leveraging mobile technology to improve engagement while remaining compliant.

Learning Objectives

- Identify what regulatory agencies, regulate the texting industry and their current rules

- Investigate proper methods for consent and opt-in procedures

- Explore the impact of COVID-19 on receivable management best practices

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Are Your Debt Collection Communications Getting Through and Timed Right?

Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially.

For third-party collectors, showing empathy for consumers is a moral and business imperative. So is communicating compliantly to protect their rights. But the compliance piece is becoming more of a challenge. Between the current state of affairs in the U.S. and the forthcoming release of the final Consumer Financial Protection Bureau (CFPB) rules, it’s worth revisiting how and when you communicate with consumers.

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iA Round Robin: FCRA

October 14, 2020 1:00 Eastern

Join insideARM's Mike Bevel and QSLWM's Amanda Loughmiller and Lauren Wood as we break down:

  • Why the FCRA is so confusing for the industry

  • Common mistakes agencies and creditors make

  • Common litigation issues -- and how to address them

  • And the ever-troublesome "pay for delete" question 

This webinar series of Round Robin conversations with industry experts is made possible by the generous sponsorship of RevSpring.

Brought to you by the thought leaders and innovators at insideARM and the iA Institute.

Register now »

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