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Are Your Debt Collection Communications Getting Through and Timed Right?

Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially.

For third-party collectors, showing empathy for consumers is a moral and business imperative. So is communicating compliantly to protect their rights. But the compliance piece is becoming more of a challenge. Between the current state of affairs in the U.S. and the forthcoming release of the final Consumer Financial Protection Bureau (CFPB) rules, it’s worth revisiting how and when you communicate with consumers.

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iA Round Robin: FCRA

October 14, 2020 1:00 Eastern

Join insideARM's Mike Bevel and QSLWM's Amanda Loughmiller and Lauren Wood as we break down:

  • Why the FCRA is so confusing for the industry

  • Common mistakes agencies and creditors make

  • Common litigation issues -- and how to address them

  • And the ever-troublesome "pay for delete" question 

This webinar series of Round Robin conversations with industry experts is made possible by the generous sponsorship of RevSpring.

Brought to you by the thought leaders and innovators at insideARM and the iA Institute.


Register now »


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5 Reasons Why ARM Leaders Prioritize Compliance Audit and Control Processes to Boost Digital Transformation (sponsored)

A recent report from MIT Sloan Management Review indicates a strong correlation between companies actively engaged in digital transformation and their ability to succeed in the new economy. But only 48% of the report’s survey respondents agreed that their organizations are ready to compete in the digital economy. Creditors and third-party collections agencies have much to gain by advancing and even accelerating their digital transformation strategies, especially during times of uncertainty when many organizations curtail technology investments pending clearer visibility to the future business climate. Leading firms can capitalize on industry hesitancy caused by inevitable market shifts to extend their competitive edge.

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Compliant Customer Engagement Strategies by Text

October 8, 2020 1:00 Eastern

Even before the COVID-19 era began, keeping up with regulations and compliance has been a challenge.


Here’s Mike Cantrell, President of Solutions by Text, describing the importance of this conversation: Compliant Customer Engagement Strategies by Text


Join us in this session as we hear from three industry experts -- Mike Cantrell, Ontario System’s Rozanne Andersen, and Resurgent’s Jackson Walker -- on leveraging mobile technology to improve engagement while remaining compliant.


Learning Objectives


- Identify what regulatory agencies, regulate the texting industry and their current rules

- Investigate proper methods for consent and opt-in procedures

- Explore the impact of COVID-19 on receivable management best practices


Register Now »


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