Are Your Debt Collection Communications Getting Through and Timed Right?

Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially.

For third-party collectors, showing empathy for consumers is a moral and business imperative. So is communicating compliantly to protect their rights. But the compliance piece is becoming more of a challenge. Between the current state of affairs in the U.S. and the forthcoming release of the final Consumer Financial Protection Bureau (CFPB) rules, it’s worth revisiting how and when you communicate with consumers.

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News and Opinion

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» Are Your Debt Collection Communications Getting Through and Timed Right?

» 5 Reasons Why ARM Leaders Prioritize Compliance Audit and Control Processes to Boost Digital Transformation (sponsored)

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5 Reasons Why ARM Leaders Prioritize Compliance Audit and Control Processes to Boost Digital Transformation (sponsored)

A recent report from MIT Sloan Management Review indicates a strong correlation between companies actively engaged in digital transformation and their ability to succeed in the new economy. But only 48% of the report’s survey respondents agreed that their organizations are ready to compete in the digital economy. Creditors and third-party collections agencies have much to gain by advancing and even accelerating their digital transformation strategies, especially during times of uncertainty when many organizations curtail technology investments pending clearer visibility to the future business climate. Leading firms can capitalize on industry hesitancy caused by inevitable market shifts to extend their competitive edge.

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