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How the Macroeconomy Should Affect Your Collections Strategy: An Exec Q&A with Experian

There’s an economic downturn coming, but it’s shaping up to look a lot different from the last major recession in 2008.  In this Executive Q&A with Matt Baltzer, Senior Director of Product Management at Experian, you’ll learn: 

  • How a healthy consumer and low unemployment might still be a challenge in a recession;

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Why SMS, Email, and Letters Should be the Cornerstone of Your Post-Regulation F Strategy

Thanks to Reg F, companies in the ARM space have to deal with even more onerous restrictions on how, when and how often they can communicate with consumers. These new rules, layered on top of previous rules, continue to chip away at the traditional mainstay of collections: phone calls. In this new whitepaper from Nordis Technologies, find out why collectors should focus on print and digital communications as key pillars of a post-Reg F strategy. Plus, learn how new, cloud-based, omnichannel tools for SMS, email, and letters can help collectors respond quickly to clients, be much more responsive to compliance needs, and improve consumer contact rates.


Download the whitepaper now.
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White House Issues Blue Print for AI Bill of Rights

The White House’s Office of Science and Technology Policy has identified a framework of five principles, also known as the “Blueprint for an AI Bill of Rights,” that is intended to guide the design, use, and deployment of automated systems and artificial intelligence (AI).  The Blueprint defines automated systems broadly as any system, software, or process that uses computation to determine outcomes, make or aid decisions, inform implementation, collect data, or otherwise interact with individuals or communities.

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CFPB Report Finds Some Financial Institutions and Colleges May Be Steering Students to More Expensive Financial Products

On October 13, the Consumer Financial Protection Bureau (CFPB) released its 12th Annual Report to Congress on college credit card agreements. The report reviewed agreements and data covering the over 1.2 million student checking and credit card accounts that are governed by partnerships between institutions of higher education and financial services providers, and it highlighted market trends and possible risks. The key findings include that marketing efforts directed at students promote accounts that impose more costs than comparable accounts, and agreements between some financial institutions and colleges are not being disclosed in the manner required.

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The CFPB and the Fifth Circuit Ruling: 3 Things You Need to Know

Per the Fifth Circuit Court of Appeals: the Consumer Financial Protection Bureau’s (CFPB) funding structure is unconstitutional, and the 2017 Payday Lending Rule, which was a direct result of this unconstitutional funding mechanism, must be vacated.

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Wakefield & Associates Acquires Choice Recovery to Expand its Geographic Footprint

AURORA, Colo. -- Wakefield & Associates, an industry-leading collections and healthcare revenue cycle solutions company, today announces it has acquired the debt collection business of Choice Recovery, Inc., an Ohio-based nationally recognized collections provider.  The acquisition of Choice Recovery will further grow Wakefield’s geographical presence in the Great Lakes region and enhance its ability to provide a full suite of revenue cycle management services to a wide scope of healthcare industry clients.

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Massachusetts AG Reaches $12 Million Settlement With Consumer Debt Buyer

A consumer debt buyer recently agreed to a $12 million settlement to resolve allegations by the Massachusetts Office of the Attorney General of a variety of allegedly unlawful debt buying and collection practices.

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Breaking Down the CFPB's Opinion on Convenience Fees

TODAY! October 27, 2022 at 02:00 p.m. ET

After the CFPB’s advisory opinion about pay-to-play and junk fees in collections, many agencies find themselves asking: is our payment model compliant? 


The advisory opinion didn’t change much, except to bolster the need for agencies to use a payment processor who uses a compliant model, do their legal due diligence and compliance research, and who will continue to review relevant updates and case law to ensure their model is sound.

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