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Collector Contact Caps and the Application of “Regulatory Humility”

The heart of debt collection is communicating with consumers.  If collectors communicate with consumers too much, it can be harassing, oppressive, or abusive. On the other hand, if collectors cannot communicate with consumers enough, collectors will incur higher costs during collection and sue more often, which will be reflected in increased cost and decreased availability of credit.  Consumers therefore can be harmed if collectors contact them too much and if collectors do not contact them enough.

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Just Updated: insideARM's CFPB Consent Order Report

Get quick, concise insight into every consent order relevant to your business - all in one report. Now updated through January. Get every update for this report - plus the critical intelligence you need on emerging industry compliance practices - when you join insideARM's Compliance Professionals Forum.


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Oregon Court Rules in Favor of Agency Over Collection Letter

A recent opinion issued by the U.S. District Court for the District of Oregon in Santibanez v. National Credit Systems, Inc. (United States District Court, D. Oregon, Case No. 16-00081) affirmed that collection agency National Credit Systems, Inc. (NCS) did not violate the Fair Debt Collection Practices Act (FDCPA) when sending a collection letter to the plaintiff.

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