Massachusetts Debt Collection Regulations, An Explainer: Communications

Last week in Compliance Weekly, we looked at the tension between two competing/conflicting Massachusetts regulations:

• 940 CMR 7.00: Debt Collection Regulations, published by the Attorney General’s office
• 209 CMR 18.00: Conduct of the Business of Debt Collectors and Loan Servicers, published by the Division of Banks and Loan Agencies

Both regulations exist at the same time, and they don’t agree with each other.

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Lack of Settlement Payment Due Date Raises Issues in E.D. Wisc., “Promptly” is Not Enough

There seems to be a never-ending supply of letter language Fair Debt Collection Practices Act (FDCPA) cases. Today we’ll drill into an Eastern District of Wisconsin decision that discusses the language used when presenting a payment option to a consumer. In Al v. Van Ru Credit Corp., No. 17-CV-1738 (E.D. Wisc. Jan. 14, 2019), the court took issue with a letter stating thatthe consumer would need to act “promptly” to take advantage of a settlement offer without giving an actual due date.

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Women in Consumer Finance Conference 2019

11 December 2019 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance – a conference and networking event for ALL women in consumer finance.

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