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Fair Lending 101 for Debt Collectors [Podcast]

Please join Consumer Financial Services Partner Chris Willis and his guests and colleagues, Stefanie Jackman and Sarah Reise, as they discuss the intersection of fair lending with collections. They cover which types of processes relevant to third party debt collection could be subject to a fair lending review, the difference between disparate treatment and disparate impact, how the CFPB may review collection-related decisions, what a basic fair lending analysis may look like for collectors, the processes that are likely to be targeted for a fair lending review, and what collectors can do now to update their compliance management system and assess their operations to try and identify and mitigate potential fair lending issues.

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Seven Steps to Get Calls Answered and Restore Trust in the Phone

The outbound calling channel is a critical point of interaction with consumers, but thanks to robocalls and spoofed calls, consumers don’t pick up the phone unless they know who’s calling. Find out how to boost call answer rates, increase operational efficiency, and restore confidence with consumers in seven easy steps with a new whitepaper from Neustar, a TransUnion company.


Give customers a reason to pick up the phone. Download the whitepaper now.


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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

In case you missed it, in a June 28, 2022, press release, the  Consumer Financial Protection Bureau (CFPB) announced it issued an interpretive rule (Rule) clarifying that states can police credit reporting markets. Within the Rule, the CFPB specifically encouraged states to target medical debt and tenant screenings.

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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

Dispute volumes continue to exhaust dispute processing operations. Even highly proficient teams can be more efficient with a Disputes Case Management System (DCMS). Read on for the top four advantages of migrating to a DCMS.

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CFPB Issues Advisory Opinion on FCRA Permissible Purpose Requirement

In a new advisory opinion, the CFPB addresses the Fair Credit Reporting Act’s permissible purpose requirement as it applies to both consumer reporting agencies and users of consumer reports.

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California Requests Feedback on Proposed Debt Collection Regulations Impacting Licensing, Reporting, and Records

On July 15, the California Department of Financial Protection and Innovation (DFPI) issued an invitation for comments on proposed additions to regulations implementing the Debt Collection Licensing Act (DCLA). According to the invitation, the new provisions pertain “to the scope, annual report, and document retention requirements of the DCLA.” For example, the proposed regulations define “original creditors” and propose to generally exclude them from licensure unless one or more of the following benchmarks applies:

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ACA International Elects New Officers and Board Members for 2022-2023

ORLANDO, Fl --During ACA International’s 2022 Convention & Expo in Orlando, the Council of Delegates elected four board members to serve three-year terms and one board member to serve a two-year term on the ACA Board of Directors. The ACA Board of Directors also elected a slate of new officers for the 2022/2023 term.

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WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

Event Details »