49 Call Attempts in 18 Days with No Evidence of Intent to Harass ≠ FDCPA Violation

On February 27, 2017, a United States district court judge in California issued Findings of Fact and Conclusions of Law in a bench trial that found no FDCPA violation by a debt collector who had made 49 call attempts to a consumer in 18 days.  

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Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

Read up on three common mistakes and solutions for negotiating your incentive package. Get the story here.

Want more insight? Check out the agenda for the First Party Summit, June 5-7 in Frisco, TX, including the related session: Will “Make America Great Again" Convince Companies to Move Call Center/Customer Care Work Back to the U.S.?

News and Opinion

from insideARM.com

» Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

» Online Lender Wins Motion to Compel Arbitration and Avoids Nationwide Consumer Class Action

» 49 Call Attempts in 18 Days with No Evidence of Intent to Harass = No FDCPA Violation

» RevSpring Expands its West Coast Facility

» Trump Team Plans to Support PHH With Amicus Brief in Case v. CFPB

» Industry Veteran Paul Brennan Joins insideARM

» House Passes Rule That Would Require OMB Review of New CFPB Rules

» Performant Reports Net Loss in 4Q 2016

Online Lender Wins Motion to Compel Arbitration and Avoids Nationwide Consumer Class Action

In a putative nationwide consumer class action against an online marketplace lender and its bank partner, Bethune v. LendingClub Corp., et al., a federal judge in the Southern District of New York recently granted defendants' motion to compel arbitration and bar class action litigation.

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insideARM Jobs

» Debt Recovery Supervisor - KY Higher Education Student Loan Corporation - Louisville, KY

» FACS Manager (Systems Analyst) - AMCOL Systems, Inc. - Columbia, SC

» Collections Vendor Manager - Troy Capital, LLC - Las Vegas, NV

» Collections Specialist - PlusFour, Inc. - Las Vegas, NV

» Business Development Executive - Medical Data Systems, Inc - IL

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ARM-U 2017 Spring Semester: A FREE webinar series for Compliance, Operations, and Training Professionals

No commitment, no cost, just insight. But you have to sign up to get in. ARM-U starts March 21st. Click here to see the full agenda and save your spot.

Free Reports and Webinars

from insideARM.com

» Complete Guide to TCPA and a Compliance Checklist

» IMPROVING COLLECTIONS OPERATIONS with Data-Driven Portfolio Scoring

» What Financial Services Can Teach Hospitals About Collections

» 2015 Cost of Compliance Survey Report

» When David Meets Goliath: How Agencies of All Sizes Use Their Tech to Compete With Larger Market Participants

» HIPAA Critical: Are You Ready for a HIPAA Audit?

View all Free Reports and Webinars