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Featured from our Think Differently Series

Thinking Differently About Getting Your Calls Through in the New Age of STIR/SHAKEN - By Rebekah Johnson, CEO of Numeracle

As timelines for STIR/SHAKEN implementation, mandated by the TRACED Act, move closer and closer, conversations about call authentication through STIR/SHAKEN have started to trump conversations about call blocking and labeling analytics. There is a lot of information published online about STIR/SHAKEN, some technical, some hypothetical, but our purpose here is to discuss the challenges associated with STIR/SHAKEN call authentication and the enterprise caller.

To achieve Verified Caller, the STIR/SHAKEN standards define two data checks to be performed by the originating service provider. These involve vetting and verifying the enterprise through a ‘Know Your Customer’ (KYC) process as well as a verification process to ensure the entity is authorized to use the phone number. This may sound straight forward as a concept, but when put to practice in real-world call center examples, it becomes way more complex. Continue reading.

ARM’s Digital Transformation is Here. Now. By Scott Ferris, CEO of Attunely

[This blast from the pre-pandemic past was published in October 2019. It's still true. But it's definitely gotten a kick forward.]

While the internet and digital technology have transformed much of the global economy, change has come more slowly to the accounts receivable management (ARM) industry. That means that collection agencies, debt buyers and their clients have missed out on the early waves of new efficiencies and improved service models that just about every other industry now offers. Yet change is definitely coming, and forward-looking agencies and buyers that embrace and prepare for that change will be able to win more business and provide better results for their clients – and a better experience for consumers. Most clients are already well down the digital path themselves. Financial institutions, hospitals and auto loan companies are all transforming and becoming part of the FinTech movement.  FinTech, shorthand for “financial technology” is about the rapid digitization of the financial services industry. Continue reading.
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  • Mgr, Credit Policy & Strategy

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  • Senior Director of Portfolio Marketing

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Stephanie Eidelman Thank you Thanks for reading iA Collection Strategy & Tech, a free newsletter from insideARM. If you are a strategy, analytics, or tech leader tasked with reducing the cost to collect through improved efficiency and effectiveness, this publication is for you. Please feel free to forward this free newsletter to others who may be interested. If this has been forwarded to you, please click here to subscribe. We do not sell our lists. Stephanie Eidelman CEO, insideARM and The iA Institute
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