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Featured from our Think Differently Series

VIDEO: Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

Dan Womack is Senior Director of Engineering and Product Management at Ontario Systems, and also a longtime member of the iA Innovation Council. Ontario Systems is one of the largest collections platform providers in the industry. Most likely know them best from FACS and Artiva and The Collection System (TCS). Many also know them because of Rozanne Andersen and their team of compliance specialists who are an integral part of the product development process.

He told me that much of what they're seeing in the market now isn't so much 'thinking differently.' Dan says what he has seen over the years is that the collection space has been primarily an evolution industry, not a revolution industry. So he is mostly seeing a desire to go faster on things that had already been in the works: different communication channels, different segmentation methods, different automation capabilities, different technologies that can be deployed in automation, and machine learning.

Dan has a pretty big job at a company that is relied on by many in the industry. Watch the video to hear what keeps him up at night.
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  • Director, Finance Operations Technology

  • VP Process Engineering & CI

  • Senior Program Manager - Global Collections

  • Agile Project Manager

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  • Director Credit and Loss Prevention Consulting

  • SVP Account Remediation

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  • AVP, Business Intelligence and Strategy

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  • Director, First Party

  • Director of Operations

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  • President

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  • Business Intelligence Manager

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  • Sr. Dir Regulatory Compliance

  • Sr. Director, Information Security

  • Vice President of Technology

  • Vice President of Finance

  • Sr. Dir Recovery Operations

  • Sr. Vice President of Operations

  • Director of Compliance and Licensing

  • Vice President of Operations

  • Director of IT

  • Director of Business Intelligence

  • Executive Director of Strategic Development & Legal Operations

  • Mgr, Credit Policy & Strategy

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  • IT Manager, Inventory Excellence and Vendor Operations

  • Senior Director of Portfolio Marketing

  • Managing Director

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  • Director Contact Strategy

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  • Sr Vendor Management Auditor

  • Operations Strategy and Innovation

  • Manager of Business Strategy

  • Sr. Manager of Data Science

  • Sr. Manager of Business Strategy

  • Sr. Manager of Recovery Ops

  • Sr. Relationship Manager

  • Sr. Director Collection Strategy

  • Sr. Director, Collections

  • Head of Collections Strategy

  • Director of Customer Service

  • Director of External Recoveries

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  • Data Workflow Team Lead

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Stephanie Eidelman Thank you Thanks for reading iA Collection Strategy & Tech, a free newsletter from insideARM. If you are a strategy, analytics, or tech leader tasked with reducing the cost to collect through improved efficiency and effectiveness, this publication is for you. Please feel free to forward this free newsletter to others who may be interested. If this has been forwarded to you, please click here to subscribe. We do not sell our lists. Stephanie Eidelman CEO, insideARM and The iA Institute
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