PSA: Don't Shred Consumer Files
Here’s your free compliance tip of the day: Don’t shred important consumer files, especially if the Consumer Financial Protection Bureau has just requested them as part of a routine exam....
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Consumer Complaint Data Shows Possible (and Preventable) UDAAP Issues
The debt collection industry is still reeling from the Consumer Financial Protection Bureau’s “data dump” on November 6, when it added consumer debt collection complaints to its 155,000-strong Consumer Complaint...
CFPB Targets Bank of America Credit Card Services, Debt Complaints
Bank of America is duking it out with the Consumer Financial Protection Bureau over allegations that it deceived customers in the sale of credit card add-on products, specifically a debt...
CFPB Consumer Complaint Data Gives Compliance Clues to Debt Collectors
Now that the Consumer Financial Protection Bureau has added 5,329 complaints about debt collection to its Consumer Complaint Database, the total number of complaints has ballooned to more than 155,000....
How much is too much damage in a TCPA lawsuit?
Take Our Poll Lawyers at a summit hosted by the U.S. Chamber of Commerce, a conservative think tank, argued that legislative intervention is necessary to tame the Telephone Consumer Protection...
Let My Halloween Tradition Save You Money on TCPA Compliance
Halloween’s a weird day in the Midwest. It’s not just because the corn subsidy circle of life begins anew as little kids shove high-fructose candy down their throats. The process...
Debt Collectors Brace for the "TCPA Cliff"
Starting today, new rules for the Telephone Consumer Protection Act may send debt collection companies over a compliance cliff. The new TCPA rules, geared towards telemarketers, require them to adhere to...
Lessons Learned from Bank of America's Record-Breaking TCPA Settlement
Bank of America has been getting a bad rap lately; but it’s not like the company is doing much to help itself. The bank recently agreed to pay $32 million...
Debt Collectors “Get the Message” on Consumer Communication
How many times do you use your cell phone on an average day? Are you using it to text, email, surf the web or actually make phone calls? Your phone...
Hang-ups and Charge-offs: Experts Explain Debt Collection Compliance
Consumer protection attorneys are testing the argument that debt buyers who acquire charged-off consumer debt, and then “retroactively” charge interest on it, are in violation of the Fair Debt Collection...