Think Differently Archives - Page 3 of 9

July 1, 2021 by Arjun Mitra in Collection Strategy

From Rambling Along to Building a Disruptive Digital Collections System; How Firstsource Thinks Differently

Talk about the difference between your company’s approach to innovation vs. its approach to incremental improvement. We see innovation as being a disruptive and transformative process that replaces an existing...

June 30, 2021 by Kristyn Leffler in Collection Technology

Thinking Differently: The 4 Most Common Mistakes Plaguing Data Science and AI for Debt Collection

There has been an explosion of data science* and machine learning** tech designed for ARM / collections companies and those companies are definitely paying attention. According to a 2020 trends survey from...

June 23, 2021 by Stephanie Eidelman in Innovation Council

Thinking Differently: The Most Important Thing You Need to do to Advance Your Company

Today I'm interviewing Ray Peloso, CEO of Katabat, a software company that helps clients collect more dollars and reduce charge-offs by helping them deploy collection strategies, omnichannel strategies and synchronize and...

June 7, 2021 by McKay Bird in Collection Technology

How TCN Innovates in a Highly Regulated Industry

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies. Can you describe...

May 27, 2021 in 7 in 7

Customer-Driven Collections Is the New ARMs Race - Creditors and Agencies Who Master it Will Win

With new Regulation F rules on consumer preference, the CFPB has given even more power to consumers to determine how creditors and agencies can communicate with them. But this trend...

April 1, 2021 by Stephanie Eidelman in Collection Technology

Thinking Differently: Stephanie Eidelman Interviews Jesse Bird of TCN

Today I'm interviewing Jesse Bird, CTO and co-founder of TCN, a hosted contact center software company specializing in highly regulated industries. I must tell you that Jesse is not only...

March 23, 2021 by Michael Kane in Collection Strategy

Thinking Differently: How Unifund Innovates

Talk about the difference between your company’s approach to innovation vs. its approach to incremental improvement. Unifund has several loose teams focused on different types of innovation and on improvement. ...

March 16, 2021 by Joann Needleman in CFPB

Dancing to Their Own Tune: Empowering Consumers Through Self-Service

Show Notes: Ralph Liberio, President and CEO of NCB Management Services, Inc. stopped by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules...

March 2, 2021 by Tim Collins in Collection Strategy

The Keys to Your Strategy in the Face of Covid, a New CFPB, and Advancing Technology

“Tactics is knowing what to do when there is something to do; strategy is knowing what to do when there is nothing to do.” - Savielly Tartakower. Savielly Tartakower is considered to...

February 24, 2021 by Erin Kerr in Collection Technology

Thinking Differently About Two-Way Texting in Debt Collection

The accounts receivable management (ARM) industry tends to move slower than most when it comes to adopting new technologies. In large part, this is due to the enormous regulation of...

Think Differently