A Digital Transformation Means Thinking Differently
We’re witnessing a digital shift in the ARM industry. So, how might you need to staff differently to make sure you can keep up? Jim Beck, COO of MRS BPO,...
Think Differently
Think Differently: How to Prepare for Debt Sales
Bob Deter, VP of Business Development at Crown Asset Management, has been in the industry for a long time. Check out our Think Differently interview with him, where he discusses...
Think Differently: How TCN Innovates Using Customer and End User Feedback
McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agenciesDo you see any risk...
Think Differently: How Consumer Preference Will Shape the Future of Collections
The debt collections industry is undergoing dramatic change thanks to a number of converging factors. These include the pandemic-related disruption of the consumer credit market, the introduction of new regulations...
Think Differently: Is Debt the Greatest Innovation of all Time?
We’ve talked at length about how consumers are in the driver’s seat. What is Kredit doing to help consumers resolve their debt? Dave Hanrahan, co-founder and CEO of Kredit, discusses...
What's The Next Thing You Need to Worry About? Sustainability.
You’ve probably heard about the concept of sustainability, but have you considered it in the context of the ARM industry? If you haven’t, you should because I suspect your clients,...
Think Differently: Don’t Overlook Inbound Calling
A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies...
Thinking Differently about Thinking Differently: An Interview with Michael Meyer of MRS BPO
What does trying to write with your non-dominant hand have to do with the ARM industry? Join Erin Kerr as she discusses that, and more, with Michael Meyer, Chief Risk...
Think Differently: How (and why) You Should Integrate Debt Sales into your Strategy
iA Strategy & Tech chair Erin Kerr talks to Keith Walch from Spring Oaks Capital on the foundations of a strong debt sales strategy. You'll learn: Why compliance is such...
Which Contact Strategies Will Be Most Effective after Regulation F?
The Consumer Financial Protection Bureau’s new Regulation F is set to transform traditional collections practices. While the regulation may not go into effect until January 2022, its intent and impact...