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The Front Line
August 8, 2011 by Gary Jensen in Debt Collection

Thank Your Parachute Packer

The Lesson This week’s challenge is inspired by an article that was recently forwarded to me by Dennis DeSantis, Chancellor of Pittsburgh University. The gist of the article, titled “Packing...
June 23, 2011 by Gary Jensen in Debt Collection

Fire Up the Time Machine

This week’s collector mentor Challenge is inspired by a recent piece published on insideARM.com titled, “A Walk Down Memory Lane: A Fascinating Look at the Collection Industry as in was...
June 13, 2011 by Cheryl Pignotti in Debt Collection

Linking Employee Engagement and Performance

Cheryl Pignotti If you ask top-performing organizations what drives performance outcomes, the answer will be employee engagement. Research has shown that the best performing companies understand engagement is a strategic...
June 9, 2011 by Gary Jensen in Debt Collection

Rally the Team

The Lesson In 2010, a movie was released honoring the life of Luke Abbate. Luke passed away in 2006 as a result of injuries sustained in a car accident following...
June 2, 2011 by Gary Jensen in Debt Collection

Remember: It's not a debate!

The Lesson Negotiating is a part of life. Although we might not realize it, each of us uses negotiating skills many times each day. We negotiate with our spouse when...
May 27, 2011 by Gary Jensen in Debt Collection

Try Something New

The Lesson This past month I’ve stepped out of my comfort zone to try a few new things. The experiences and change of perspective have been refreshing and enlightening. It’s...