Reg F Archives - Page 2 of 5

August 9, 2022 by Erin Kerr in Collection Strategy

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes.Texting with consumers who are dealing...

August 2, 2022 by Missy Meggison in Calling

CFPB Releases Reg F Guidance

On July 27, 2022, the Consumer Financial Protection Bureau (CFPB) provided additional Reg F guidance as a series of Frequently Asked Questions (FAQs) sorted by topic. The FAQs cover the...

June 15, 2022 by Missy Meggison in Collection Strategy

Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

Last week a federal judge in the Eastern District of Washington allowed Hunstein copycat case to continue and rejected the primary Hunstein defenses we've seen thus far from the ARM industry. Jackin v. Enhanced...

April 19, 2022 by Jesse Bird in Collection Technology

Why ARM Companies Must Operationalize Reg F Compliance Now

It’s impossible to manually manage call compliance.Even before Regulation F, companies in recovery and collections had to contend with layers upon layers of call compliance rules, including permissible times as...

April 14, 2022 by Arjun Mitra in Collection Strategy

The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource. Since 2017, Firstsource has been operating using a customer-centric, digital-first collections methodology and they aren’t stopping any time soon. In...

April 7, 2022 by Erin Kerr in Collection Strategy

3 Compliance Myths about Email for Digital Debt Collections/Recovery

More companies in collections / recovery should be using email as a key consumer communication channel. The reasons are clear. 50% of consumers prefer to receive communication from brands via...

March 14, 2022 by Missy Meggison in CFPB

CFPB Revises Debt Collection Exam Procedure

Earlier this month the Consumer Financial Protection Bureau (CFPB) very quietly revised its Debt Collection Examination Procedure. While much of the exam manual remained the same, the updated version incorporates...

March 3, 2022 by John Rossman in 7 in 7

The Correct Answers to Questions about the Limited Content Message and Model Validation Notice [Video]

Although debt collectors had a full year and more than 1000 pages of CFPB guidance to assist in preparing for Regulation F, some facets of this new law remain murky....

December 6, 2021 by Erin Kerr in CFPB

CFPB Releases A Reg F Consumer FAQ

For most in the industry, it’s hard to imagine not being totally obsessed with Regulation F. But, it’s possible the average consumer wasn’t even aware of a change in debt...

November 30, 2021 by Erin Kerr in CFPB

What to Expect: Day 1 of Regulation F

When the CFPB published part one of the debt collection rule on October 30, 2020, and then part two a few weeks later, a little over a year seemed like...

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