Digital Communications Archives - Page 3 of 6

August 16, 2022 by Justin Miller in Collection Strategy

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

Consumers are changing. Gen Z's share of debt is growing and their engagement preferences matter more and more. Your debt collection strategy needs to follow suit. In this ranging interview...

August 9, 2022 by Erin Kerr in Collection Strategy

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes.Texting with consumers who are dealing...

July 18, 2022 by John Rossman in CFPB

Debt Collection Text Messages Not Protected by Bona Fide Error?

Starting in late 2020, the national media and consumer advocates published panicked warnings about debt collectors flooding consumers with unwanted text messages, emails and messages on social media in attempting...

July 5, 2022 by Shantanu Gangal in Digital Communications

Evolution of ARM: Up Next, Collaborative Intelligence

The way we use words and phrases changes as our knowledge about the world around us evolves. For example, the first use of the term “gluten-free” appeared in 1927. Over...

June 14, 2022 in Collection Strategy

Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

Show Notes:Text and email are not digital versions of a letter or a telephone call. There has to be a strategy that includes consumer consent but also a willingness by...

April 14, 2022 by Arjun Mitra in Collection Strategy

The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource. Since 2017, Firstsource has been operating using a customer-centric, digital-first collections methodology and they aren’t stopping any time soon. In...

April 7, 2022 by Erin Kerr in Collection Strategy

3 Compliance Myths about Email for Digital Debt Collections/Recovery

More companies in collections / recovery should be using email as a key consumer communication channel. The reasons are clear. 50% of consumers prefer to receive communication from brands via...

March 30, 2022 by Colene McNinch in Calling

Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

The way debt collection agencies communicate with consumers is evolving rapidly. You need to know how digital consumer communication strategy has changed - or hasn't changed - at your vendor...

January 25, 2022 in Collection Strategy

Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

Most creditors obtain consumers’ email addresses when a loan or line of credit originates and, of course, agencies typically want those consumer email addresses from creditors. It makes sense that...

December 22, 2021 by Arjun Mitra in Debt Collection

Think Differently: Digital Advances Mark a New Era in Debt Collections

[article_ad]Over my career, I’ve witnessed several macroeconomic events that have shaped the debt collection industry. Yet none has been as unique as the COVID-19 pandemic, which has left millions of...

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