Debt Collection Archives - Page 2 of 829

November 10, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of November 3, 2025

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting last...

November 6, 2025 by Anne Hay in Collection Strategy

When customers call, costs climb: Why self-service starts with better payment experiences

Every time a customer picks up the phone to make a payment, a company’s operational costs rise. What seems like a simple support call often signals a deeper problem: poor...

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November 3, 2025 by Missy Meggison in Artificial Intelligence

insideARM Weekly Recap – Week of October 27, 2025

There’s always something new on the horizon in the ARM industry but determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found...

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October 28, 2025 by Shawn Murray in Artificial Intelligence

Transforming Recovery Rates with Debt Collection AI Innovation

In this blog, we explore the role of AI in debt collection, how to effectively integrate debt collection AI tools in your operations, regulatory considerations, and what to measure to...

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October 21, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of October 13, 2025

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will...

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October 15, 2025 by Andrew Domino in Collection Strategy

Understanding the Gaps in Collections Calls (And How to Solve Them)

Effective collections calls are essential yet challenging, requiring agents to connect with customers, understand delinquencies, and negotiate payments empathetically and efficiently. Identifying common gaps and applying targeted training can significantly...

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October 14, 2025 by Kelly Knepper-Stephens in Collection Laws and Regulations

Do States Replace the CFPB? An Analysis in the Shifting Regulatory Authority in Consumer Finance

After its creation the Consumer Financial Protection Bureau (CFPB) had a broad mandate covering nearly all consumer financial products. The CFPB wielded expansive rulemaking, supervision and enforcement powers. As noted...

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September 29, 2025 by Missy Meggison in Collection Laws and Regulations

insideARM Weekly Recap – Week of September 22, 2025

Sorting out what’s news and what’s noise can be challenging, but insideARM’s weekly recap can help. Our weekly recap of top stories will give you the news we found most...

September 25, 2025 by Sara Woggerman in Collection Laws and Regulations

Coerced Debt: A Growing Challenge in Debt Collection

Though a relatively new concept, the phrase 'coerced debt' is increasingly appearing in correspondence and litigation. Some organizations have indicated they’ve adapted their ID theft policies to meet this new...

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September 22, 2025 by Missy Meggison in Debt Collection

insideARM Weekly Recap – Week of September 15, 2025

News in the ARM industry never stops. It’s nearly impossible to read everything every day and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes...

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