Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

30 March 2022

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CFPB Says its UDAAP Authority Includes Ability to Review for Discrimination; Updates UDAAP Exam Procedure

22 March 2022

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Equifax, Experian, and TransUnion Support U.S. Consumers With Changes to Medical Collection Debt Reporting

21 March 2022

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CFPB Revises Debt Collection Exam Procedure

14 March 2022

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Judge Grants Motion to Dismiss in FDCPA Class Action Over Settlement Offer in Letter in Favor of Halsted Financial Services

7 March 2022

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Kaulkin Ginsberg Company Releases the Most Comprehensive Report on the ARM Industry:

7 March 2022

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The Correct Answers to Questions about the Limited Content Message and Model Validation Notice [Video]

3 March 2022

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Three Reasons Why a Risk and Gap Assessment Should be in Your 2022 Plan

28 February 2022

Big change - like complying with sweeping Regulation F requirements or adding new tech - brings new, risky gaps in your collections compliance procedures. To avoid surging lawsuit, regulatory, and revenue risk and find those gaps, creditors and agencies need the best tool for the job: a risk and gap assessment.

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8th Cir. Holds FDCPA Plaintiff Lacked Article III Standing in Garnishment Communication Case

24 February 2022

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Consumer Relations Consortium Comments on NYDFS Proposed Alterations to Debt Collection Rule

17 February 2022

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EDPA Finds Alleged Transmission of Consumer Information to Letter Vendor States Claim Under FDCPA’s § 1692c(b)

10 February 2022

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Hunstein: Case Moves Forward; Consumer Files Final Brief Before Case is Reheard

7 February 2022

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Consumer is Responsible for Default Judgment; Court Dismisses Class Action Lawsuit on Standing

31 January 2022

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Ninth Circuit Holds LiveVox HCI is not an ATDS in Unpublished Decision

26 January 2022

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Hunstein: Preferred Files its Brief Addressing Standing

24 January 2022

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New CFPB Bulletin Addresses Unlawful Medical Debt Collection and Credit Reporting

18 January 2022

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New York Reduces Judgment Rate on Consumer Debts to 2%

13 January 2022

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Date set for Hunstein Rehearing on Standing

13 January 2022

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CFPB Sues United Holding Group, its Affiliates and Owners; UHG Responds, Denies Allegations

11 January 2022

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Think Differently: Digital Advances Mark a New Era in Debt Collections

22 December 2021