Collection Technology Archives - Page 3 of 325 - insideARM

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June 12, 2023 by Mark Furletti in CFPB

CFPB Warns About Risks of Chatbot Use in Consumer Finance

On June 6 2023, the Consumer Financial Protection Bureau (CFPB) issued a report analyzing the use of chatbots in consumer finance and the impact on customer service. The report notes...

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June 6, 2023 by Raj Sethuraman in Collection Technology

The 3 Top Tech Trends in ARM [Video]:

Technology is changing the way we live at a breakneck pace for the ARM industry, the transition has been slower, and now, it seems the changes are coming all...

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May 22, 2023 by Bryce Noel in Calling

Legal Advisory Board Members Discuss Hunstein, the CFPB, and Omnichannel Communication

The ARM industry is complex, and it's often difficult to keep up with industry-shaking cases, emerging technologies, and regulatory entities throwing the occasional wrench into the machinery. Despite the challenge,...

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May 18, 2023 by Nir Laznik in Collection Strategy

How to Build Trusted Creditor-Collector Relationships (and Better Market Your Agency)

When the CFPB introduced Reg F in late 2020, a lot of attention focused on the change in collector-debtor communication practices. A less discussed, but equally significant change is the...

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February 28, 2023 by Rob Kennedy in Collection Technology

How A Compliant No-Cost-To-Biller Fee Model Can Help Your Business. [Sponsored]

In collections, the biggest challenge is getting in contact with account holders and setting up a payment agreement to resolve outstanding debt, especially with consumers who have a low propensity...

January 24, 2023 by Rob Kennedy in Collection Strategy

How to Integrate Alternative Payment Methods into Your First and Third-Party Collections Strategy [Sponsored]

Alternative Payment Methods like PayPal, GooglePay, ApplePay, and Venmo are now ubiquitous in almost all commerce globally. Still, first and third-party debt collections agencies haven’t adapted their payment strategies to...

December 19, 2022 by Joann Needleman in CFPB

Looking Back on 2022: A Dynamic Year for the ARM Industry

Many adjectives can describe this year for the ARM Industry. Dynamic may be the most appropriate given the full implementation of Regulation F and the over-expanding authority of the Consumer...

November 28, 2022 by Missy Meggison in Collection Laws and Regulations

NYC Debt Collector Rules - Amendments Proposed; Public Hearing to be Held Dec 5th

The New York Department of Consumer and Worker Protection (DCWP) is proposing to amend its rules relating to debt collectors. DCWP will hold a public hearing to address the proposed...

November 15, 2022 by Ray Peloso in Collection Technology

Technology is Key to Compliance & Self-Service: An Interview with Finvi

Whether we see economic growth or a recession, organizations in the ARM industry will need to rely on technology to scale their operations accordingly. Where should collections & recovery...

November 8, 2022 by McKay Bird in Collection Strategy

Compliance From the Top Down: An Interview with TCN

The last two years have affected a lot of change in the call center industry. Working from home has been normalized, consumers are demanding more flexible contact methods, and tax-time...