Collection Strategy Archives - Page 2 of 16

November 8, 2023 by Cali Thompson in Collection Strategy

Top KPIs for Your Recovery Operations

The goal of a recovery operation is to maximize profitability by efficiently recovering money lent to consumers—while maintaining consumer loyalty. This means that measuring the success of a recovery strategy...

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October 30, 2023 by Andrew Hopkins in Collection Strategy

For Effective Digital Collections, Channel Your Inner Digital Marketer

Digital marketing principles, used for years, now drive success in digital collections. This blog highlights the key principles that translate to collections and recovery efforts.The Collections Industry Can Learn from...

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October 26, 2023 in Collection Strategy

[Video] Three Keys to Building a Collections Technology Roadmap

Texting is the most effective way to reach delinquent consumers, but, like all communication methods used in debt collection, it’s not easy to comply with regulations. What does Jesse Bird,...

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September 18, 2023 by Erin Kerr in Calling

4 Ways to Sharpen Your Outbound Calling Strategy

Economic conditions over the last three years have encouraged collections departments to focus on technology more than ever before. For many, this means integrating new technology and building strategies around...

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September 11, 2023 by Erin Kerr in Collection Strategy

Who’s Calling?: Augment Your Collections Strategy by Telling Consumers Who’s on the Line

People don’t answer calls from unknown callers. Unsurprisingly, according to insideARM, the generally-regarded top reason established customers and new customers don’t answer calls is because they come from an unknown...

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August 21, 2023 by Bryce Noel in Collection Strategy

What is Account-to-Person (A2P) Messaging?

In today's digital era, effective communication is crucial for debt collectors, looking to maximize their recovery rates. Account-to-Person (A2P) messaging has emerged as a game-changing tool in engaging with consumers...

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August 3, 2023 by Erin Kerr in Collection Strategy

Four Ways to Refresh Your Recovery Strategy

Banks and lenders have under-invested in their recovery strategies in the past few years, but losses increasing to pre-pandemic levels should serve as a wake up call: it’s time to...

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July 11, 2023 by Erin Kerr in Calling

Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion’s State of Customer Outreach

Why isn’t anyone answering the phone?This has been the central challenge in collections & recovery for what seems like forever, and lately, the answer seems like a simple one: they...

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June 13, 2023 by Greg Allen in Collection Strategy

Increase Collections by Knowing Your Customers Better

Organizations in the ARM industry have embraced the use of digital channels to not only communicate with customers, but to also improve the collections process. But that is just the...

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May 18, 2023 by Nir Laznik in Collection Strategy

How to Build Trusted Creditor-Collector Relationships (and Better Market Your Agency)

When the CFPB introduced Reg F in late 2020, a lot of attention focused on the change in collector-debtor communication practices. A less discussed, but equally significant change is the...

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