Kerry Murphy, Author at insideARM

April 16, 2026 by BridgeForce in Calling

Balancing Empathy and Tact in Collections Calls

Collections calls often involve a distraught customer who can’t consistently pay and an agent asking for the past due amount anyway. Learn to use both the art and science of navigating this...

April 15, 2026 by Adam Parks in AI

The Data Integrity Imperative in AI-Driven Receivables Management

Operationalizing AI in collections has emerged as one of the most significant challenges facing the receivables industry today. While the adoption of artificial intelligence has accelerated across organizations, the ability...

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April 14, 2026 by Orrick, Herrington & Sutcliffe LLP in Debt Collection

California DFPI Faces Putative Class Action Challenging Debt Collection Licensing Fees

On April 7, two debt collection trade associations and a debt collector filed a putative class action petition against California’s DFPI in the California Superior Court for the County of San Francisco...

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April 13, 2026 by Missy Meggison in BNPL

insideARM Weekly Recap – Week of April 6, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news...

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April 9, 2026 by Kevin Kirchman in CFPB

CFPB Complaint Portal Changes: Less Noise Doesn’t Mean Less Risk

Changes to the CFPB complaint portal requires consumers to dispute credit reporting issues directly with credit reporting agencies (CRAs) or lenders first before filing complaints. These updates aim to reduce...

Blank numbered list with Rules at header written on chalkboard.

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April 8, 2026 by Michael M. Aphibal in BNPL

NYDFS Proposes Comprehensive Rules for Buy Now, Pay Later Lenders

New York is moving to establish a dedicated licensing and consumer-protection regime for Buy Now, Pay Later (BNPL) products. The New York legislature enacted the Buy Now Pay Later Act (Article 14-B...

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April 7, 2026 by Eric Rosenkoetter in Data Security

Oklahoma Becomes 20th State to Enact a Comprehensive Consumer Data Privacy Law

Oklahoma Gov. Kevin Stitt signed into law Senate Bill 546 on March 20, making Oklahoma the 20th state to enact a comprehensive consumer data privacy law following California, Virginia, Colorado, Utah, Connecticut,...

Closeup of person's hand holding a briefcase and a folder newspaper.

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April 6, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of March 30, 2026

News in the ARM industry never stops and sorting out what’s news and what’s noise can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give...

smarques27 / Adobestock

April 2, 2026 by Orrick, Herrington & Sutcliffe LLP in Coerced Debt

New York Amends Coerced Debt Law

On March 18, the governor of New York signed S. 8830, substantially amending the state’s coerced debt statute enacted in December 2025 (covered by InfoBytes here). Among the most significant changes, the...

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April 1, 2026 by Missy Meggison in AI

Author Archives: Kerry Murphy