ann-h / pexelsThere’s always something happening in the ARM industry — even on a short week after a holiday. Staying on top of it all is a challenging endeavor. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting last week and more importantly- why we think it’s relevant. Last week we brought you details about Washington DC’s new medical debt law and insights into whether consumers trust human or AI agents more.
On Wednesday we brought you details from Orrick about Washington DC’s new medical debt law. The law restricts certain collections activities and creates other guardrails that those who collect medical debt should be sure to be aware of. Even if DC isn’t a location where your organization collects, ARM stakeholders collecting medical debt anywhere should be paying attention to this.
On Thursday we published insights from TrueAccord regarding who consumers trust more: Human or AI agents. As the ARM industry marches toward utilizing AI, it’s important to reflect and consider the needs and wants of consumers. This piece walks through trust, gaps in communications, and what it all means and is certainly relevant for any ARM industry participants utilizing or considering deploying AI.
Have a question about how your company should react to the news above? We have a group for that! The weekly peer roundtable hosted by insideARM’s Research Assistant is the perfect place to engage with industry colleagues facing the same challenges you are. Try it on for size with our 1-month free trial.
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