ono-kosuki / pexelsNews in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting last week and, more importantly, why we think it’s relevant. Last week we brought you news about the cessation of the CFPB’s publication of consumer complaint narratives, details regarding a cybersecurity failure fine levied by the CA DFPI, and practical insights for risk mitigation of both outbound and inbound voice AI bots.
On Tuesday we brought you news from Troutman Pepper Locke regarding the CFPB’s announcement that it would end the publication of consumer complaint narratives. The move is a significant change that will meaningfully reduce reputational risk for financial institutions and financial services companies. This article provides details about the update and what it means for the future and ARM industry stakeholders should take note.
On Wednesday, we published details from Orrick about a fine levied by the CA DFPI against a licensee for cybersecurity failures that preceded a ransomware attack. Though the licensee was a mortgage servicer, the consent order and the findings by the DFPI may be instructive for all DFPI licenses.
On Thursday, we published a practical guide from Finvi regarding how to mitigate risk with inbound and outbound AI voice bots. When it comes to AI voice bots, “risk” is a key discussion point. This piece provides practical ways to think about, start, or continue your organization’s risk discussions.
Have a question about how your company should react to the news above? We have a group for that! The weekly peer roundtable hosted by insideARM’s Research Assistant is the perfect place to engage with industry colleagues facing the same challenges you are. Try it on for size with our 1-month free trial.
