ann-h / pexelsNews in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting last week and, more importantly, why we think it’s relevant. Last week, we brought you details about Vermont’s new coerced debt law, info on Trumps new pick to lead the CFPB, and best practices for training your remote collections agents.
On Tuesday, we published details from Orrick about Vermont’s new coerced debt law. Coerced debt laws are growing and they vary from state to state. Whether and how they apply to collections actions differs depending on circumstances and type of debt. Even if your organization doesn’t collect (or collect much!) in Vermont, it’s important to stay on top of these laws: as one state goes, so will go others.
On Wednesday, we brought you insights from Ballard Spahr on Trump’s new pick for the CFPB. The CFPB is weakened, but it still exists. Whether this pick moves forward remains to be seen, but it’s still important to take stock of who he is and what he might bring to the agency.
On Thursday, we brought you Bridgeforce’s best practices for training remote agents. Remote agents continue to be an option for the ARM industry. As technology and laws change, so too must best practices for training remote agents. This easy-to-read article is full of best practices that can be useful for any organization with remote agents.
Have a question about how your company should react to the news above? We have a group for that! The weekly peer roundtable hosted by insideARM’s Research Assistant is the perfect place to engage with industry colleagues facing the same challenges you are. Try it on for size with our 1-month free trial.
