the-climate-reality-project / unsplashIn the world of accounts receivable management (ARM), one of the few constants is change. Between shifting regulations and the rapid adoption of artificial intelligence (AI) into the daily workflows of professionals globally, staying ahead of the curve isn’t just an advantage but a necessity for survival. TCN’s annual C3 conference provides attendees with the latest news on industry trends and TCN updates. Check out what is happening at this year’s C3 conference.
Returning to Black Desert
This year, by popular demand, C3 is heading back to the stunning Black Desert Resort in Ivins, Utah, nestled within the black rock lava flow and framed alongside the red rock cliffs of Snow Canyon in the Greater Zion area. This venue offers more than just a place to get together; it provides a place to recharge and relax. Whether you are taking advantage of the many networking opportunities, crushing a long drive on the resort’s champion golf course or enjoying the luxury amenities between sessions, Black Desert Resort is the perfect location to inspire the next great innovation and get you ready for the upcoming challenges facing the industry.
The human touch in this digital age
This year, the conference theme is “Are You Ready?” To help you be ready, TCN has prepared a lineup of influential speakers from leaders in the customer service industry. While technology is at the heart of what we do, the core of our business remains human. This year’s keynote speaker, Jeff Toister, is one of the world’s leading experts on customer service. His session, “Humanizing Customer Service in the Age of AI,” will tackle one of the most pressing questions for ARM professionals today: how can businesses leverage automation without losing the empathy and human connection that drives successful collections and consumer relations? Jeff will share actionable strategies for using human-centric skills to deliver exceptional experiences, ensuring your organization remains both efficient and customer-focused.
What’s on the agenda?
The C3 2026 agenda is packed with sessions tailored for everyone from executives to floor managers. Our goal is to provide a blueprint for the future of the contact center. Key highlights include TCN’s product roadmap, where attendees will get an exclusive first look at the latest product enhancements and features coming to TCN’s Operator platform.
Conference attendees will also have access to sessions with TCN product managers, executives and key partners to discuss specific business needs and new service offerings. There will be deep dives into the regulatory updates you need to know to stay compliant in 2026, as well as breakout sessions focused on Workforce Engagement, omnichannel strategies and maximizing your return on investment through the TCN ecosystem. You can view the complete list of sessions and speakers on the official C3 agenda page.
Join us for C3 2026
Don’t miss out on this opportunity to gather with the brightest minds in the ARM and contact center industries, build relationships and discover the latest in contact center software. Space is limited at the Black Desert Resort, so secure your spot and register for C3 2026 now to be ready for all the industry changes in the coming year.
