ann-h / pexelsThere’s always something new on the horizon in the ARM industry but sorting through what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting last week and, more importantly, why we think it’s relevant. Last week we brought you highlights from the CFPB’s most recent annual report, potential new consumer reporting registrations from California’s DFPI, and insights to help curb complaints.
On Tuesday, we brought you highlights from Orrick of the CFPB’s most recent annual report detailing its activities for the 2024 fiscal year – the last year under the previous administration. In addition to reporting the 2024 numbers, the report noted the 2025 rescissions of guidance, consent orders, and dismissed cases. Though the CFPB is not what it was at the end of 2024, this report is useful as a snapshot of what it was- and what it can be should it regain its strength.
On Wednesday, we brought you news from Troutman Pepper Locke about California’s DFPI’s continued consideration of potential regulations that require registration and reporting by firms engaged in consumer reporting and related data activities. This is a pre–rulemaking process, but it is an important signal that DFPI is preparing to extend its new CCFPL registration regime to consumer reporting and data players operating in California. This article details the background and provides an easy-to-read list of key issues.
On Thursday, we brought you insights from Bridgeforce with tips to curb collections complaints. Robust complaint handling procedures are table stakes in today’s environment. However, shifting consumer behavior necessitates reviewing and updating processes and procedures regularly. These tips from Bridgeforce are useful for assessing whether your current procedures measure up, and what adjustments might help reduce complaints.
Have a question about how your company should react to the news above? We have a group for that! The weekly peer roundtable hosted by insideARM’s Research Assistant is the perfect place to engage with industry colleagues facing the same challenges you are. Try it on for size with our 1-month free trial.
