vegefox.com / AdobeStockMountain View, Calif. — Prodigal proudly announces the launch of ProAgent, a collections native AI agent designed to automate end-to-end operations.
ProAgent is a natural language AI agent trained on over half a billion consumer finance interactions, making it an expert in industry regulations, compliance, and real-world collections scenarios. Unlike generic AI agents, which are trained on open-web data and excel in language comprehension.
It has in-depth understanding of industry regulations, compliance, and real-world collections scenarios and integrates with existing systems like CRMs and Lending Management software to gain absolute context at the account level.
ProAgent provides 24/7 support, handles inbound interactions, processes payments, and enables consumers to self-serve routine tasks like updating payment dates or methods, quickly and at their convenience. It also powers seamless two-way omnichannel communication, ensuring that consumers can switch between voice, text, and email without losing context. Ensuring every interaction is a continuation of the last, creating a unified experience that improves engagement, reduces friction, and ultimately increases payment rates.
It logs every interaction in detail, and ensures that when cases are escalated to human agents, they have full context. This enables companies to run leaner operations and complements agent teams by freeing up time to focus on high-value cases while ProAgent handles routine calls.
Built with Prodigal’s deep consumer finance expertise, ProAgent is programmatically compliant with federal, state, and company-specific regulations. It understands and enforces compliance nuances, such as state-level laws and organization-specific policies, ensuring secure and lawful operations in every interaction.
Prodigal is currently onboarding its first customers for ProAgent and is working closely with them to address pinching pain points and refine ProAgent to meet their specific business needs.
Learn more about ProAgent here.
Experience ProAgent firsthand at Booth #500 during RMAI 2025 (Feb 10–13, Las Vegas) or book a meeting with our team at the conference here.
About Prodigal
Prodigal is the leading GenAI provider for the consumer finance industry. Their suite of applications powered by their proprietary insights’ engine improves revenue, operations, and compliance for lenders, collection agencies, and debt buyers.
