Southwest Recovery Services Achieves 10X ROI with Skit.ai’s Inbound Voice AI Solution

NEW YORK, NY -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today that one of its clients, Southwest Recovery Services, has achieved a remarkable 10X return on its investment in Skit.ai’s Voice AI technology for automated collections. 

Southwest Recovery, a Texas-based financial services company with over two decades of experience in accounts receivable management, adopted Skit.ai’s Voice AI solution in late 2023 to automate a portion of its inbound debt collection calls. The company strategically turned to Skit.ai to address its inability to handle all inbound traffic and answer calls outside business hours. 

The decision to leverage Skit.ai’s innovative technology proved to be a game-changer for the company. Within a few weeks after going live with the solution, Southwest Recovery reported a 10X ROI, a 50% right-party contact (RPC) rate, and a 10% promise-to-pay (PTP) rate. The outcomes have enabled the company to offer 24/7 assistance to its consumers and boost the agents’ productivity.