Toby Parrish Appointed Chief Executive Officer of OTD Americas

TAMPA, Fla. -- OneTouch Direct, a global business process outsourcing company, today announced the appointment of Toby Parrish as the Chief Executive Officer (CEO) of OTD Americas, its newest company subsidiary. In this role, Toby is responsible for leading all aspects of the company’s operations management, client support, and development to deliver best-in-class performance for high-value brands.

Based on more than 25 years of industry experience, Toby is a seasoned BPO executive with a successful history building and preparing customer engagement contact center companies for high growth in new verticals. He brings a wealth of knowledge and excellent strategic and leadership skills to this role with a proven track record developing diverse, high performance teams across operations, technology, finance, human resources, data analytics and client service supporting some of the most recognized brands in the world. Toby’s years of experience include specialization in operations and strategic growth initiatives with established expertise leveraging operational scale across a global footprint, from North America, Central America, South America, Philippines, China, and the US. 

Chris Reed, OneTouch Direct’s Executive Vice President, said, “Toby is highly qualified to lead OTD Americas. We are confident his industry expertise and business acumen will be key to driving our growth and expansion.”