Rochester, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, a leader in the collections industry, proudly announces that it has added Alicia McKeighan to their Compliance department in the role of Associate Vice President, Compliance.  In this new role at ConServe, McKeighan will oversee the company’s compliance and ethics team, by working closely with ConServe leadership, employees, Clients and their Consumers to ensure best-in-class compliance practices.

With over 37 years of success in the industry, ConServe has defined itself as an innovator and role-model in the field while effectively redefining collections by understanding that compliance matters.   

“We are thrilled to add Alicia to the ConServe team,” said Pam Murphy, ConServe Vice President of Compliance and Privacy Officer.  “Amidst the dynamic changes in the collection industry over the years, our focus on ethics and compliance ensures the highest standards of compliance, ethics, risk management and increased corporate governance.  Expanding our team and bringing on Alicia anchors that commitment.”

McKeighan has been in the accounts receivable management industry for 13 years and was formerly the Chief Compliance Officer at Afni, Inc.  During her 13 years in the industry, she has acquired experience in litigation management, regulatory interactions, service provider oversight, complaint handling, credit reporting, audit and monitoring, policies and procedures, and training.  She has served on ACA International, Inc.’s (ACA) Ethics Committee and Federal Affairs Committee in past years. Additionally, she was a member and active participant in InsideARM’s Consumer Relations Consortium.  She also held the Credit and Collection Compliance Officer (CCCO) and the Scholar and Fellow designations with ACA International.  Alicia is based in central Illinois and loves spending time with her family.  McKeighan states, “ConServe’s commitment to doing the right thing at the right time, the right way, aligns well with my personal values.  I am eager to join ConServe and its best-in-class compliance team to reinforce and strengthen ConServe’s efforts and commitment to Fostering Financial Freedom® for their Clients and their Consumers.” 

About ConServe

ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their Clients.  Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their Clients’ valued brands.  For over 37 years, they have partnered with their Clients to provide unmatched customer service while simultaneously helping them achieve their accounts receivable management goals.  Visit us online at:

Next Article: California Publishes Notice of Proposed Rulemaking Regulating ...