RESTON, Va — Radius Global Solutions LLC, a
leading provider of digitally integrated customer engagement and Neustar Inc., a global information
services and technology company and leader in identity resolution, announced
today that Radius will be deploying Neustar Phone Behavior Intelligence across
its platform. Neustar’s data, consumer behavior insights, and customer contact
efficiency strategies will allow Radius to more effectively contact consumers,
which in turn will improve the consumer experience and enhance its compliance
with consumer protection regulations.
Consumers today
use multiple devices and constantly change their contact preferences. This
dynamic environment can create challenges as call centers strive to
successfully connect with consumers while minimizing the risk of violating the
TCPA or the CFPB’s Regulation F. Neustar Phone Behavior Intelligence affords
companies like Radius the opportunity to enhance existing consumer information
with additional verified phone numbers, including information on the phone
type, the best time of day, best day of the week and best phone number to use
when reaching out to each individual.
“Our current
collections strategy utilizes internal data and attributes to optimize our
results while assuring that we create the best possible consumer experience,”
said Steve Leckerman, chief operating officer of Radius. “Incorporating
Neustar’s solution will allow us to communicate more effectively with consumers
by enabling us to launch fewer targeted phone calls to consumers while
maintaining financial results and the high level of regulatory compliance that
our clients demand. Improving our customer contact strategy is a critical piece
of our upcoming implementation of the Consumer Financial Protection Bureau’s new
Regulation F.”
“Knowing when
consumers are most likely to answer their phones, and which numbers are best to
call, not only increases right-party contact rates but also allows call centers
to boost their efficiency, achieving improved performance with fewer
resources,” said Robert McKay, senior vice president of Risk Solutions at
Neustar. “Neustar Phone Behavior Intelligence provides these insights by
drawing on the power of our identity resolution platform, OneID, which connects
the links between people, location and device data to provide a single,
authoritative view of each consumer.”
For
more information about Neustar and its full TRUSTID Contact Center Solutions
suite, visit https://www.home.neustar/trustid-contact-center-solutions.
About
Radius Global Solutions
Founded in 2013, Radius Global Solutions is a leading provider of
digitally integrated customer engagement. Radius uses
next-generation technologies to create customized accounts receivable
management and call center solutions that efficiently meet clients’ unique
customer lifecycle needs. For more information on Radius and its digitally
integrated customer engagement platform, visit https://www.radiusgs.com
About
Neustar
Neustar is an information services and technology company and a leader in
identity resolution providing the data and technology that enable trusted
connections between companies and people at the moments that matter most.
Neustar offers industry-leading solutions in marketing, risk, communications
and security that responsibly connect data on people, devices and locations,
continuously corroborated through billions of transactions. Neustar serves more
than 8,000 clients worldwide, including 60 of the Fortune 100. Learn how your
company can benefit from the power of trusted connections here: home.neustar.
