Conversation Intelligence Leader Balto Secures $10 Million Series A Funding

ST. LOUIS, Mo. -- Balto, the leader in real-time guidance for contact centers powered by AI, today announced that it closed a $10 million Series A round of funding, led by Sierra Ventures and joined by Jump Capital, OCA Ventures, Cultivation Capital and others. The funding will enable Balto to fundamentally shift the way contact centers do business, extending the reach of its real-time call guidance solution through a dramatic increase in product functionality and tripling its go-to-market team. 

“Balto is bringing the most aggressive real-time call guidance solution to market at a time when sales and customer experience agents and managers are working remote and need even greater support,” said Marc Bernstein, Balto’s CEO and founder. “Unlike other conversation intelligence solutions available today that provide only post-call analytics, Balto uses AI to guide customer conversations on-the-fly, helping agents say the right thing, at the right time. As a result, call centers see a substantial increase in conversion rates, more quickly ramp new agents, and improve customer experiences.”

Real-time Guidance Helps Agents Lead Better Conversations