Only 4% of 2020 CFPB Complaints Relate to COVID-19? Maybe, Maybe Not.

Published on July 20, 2020 at 4:00 pm

Katie Grzechnik Neill

General Counsel & Regulatory Editor at insideARM

Last week, the Consumer Financial Protection Bureau (CFPB) released its July 2020 Complaint Bulletin, which updated data on COVID-19-related consumer complaints. While complaints that meet the CFPB’s criteria for being COVID-related—using coronavirus keywords—seem to only account for 4% of the total complaints received in 2020, this might not tell the whole story.

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COVID-19-Related Complaints

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