This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.
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Today I'm talking with Ed Bills, Chief Operating Officer of PDC Flow, an API-driven technology platform that facilitates electronic payments, signatures, and document delivery. Their focus is to push transactions to be completed by the consumer versus an agent taking information over the phone and typing it into the system. The idea is to create the most convenient experience possible for consumers and to remove as much risk as possible of errors or privacy violations from clients. This issue has been brought front and center by the need to have agents working from home for the last several months, and the desire to have agents at home in the future.
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