New York City's Department of Consumer Affairs (DCA) has adopted amendments related to Limited English Proficiency (LEP) consumers into its debt collection rules. The amendment was initially proposed on March 5, 2020, and a public hearing was held on April 10, 2020—just at the height of the COVID-19 pandemic scramble that led most businesses to send employees home to work. DCA states it received no comments.
The amended rules, which become effective on June 27, 2020, deal mainly with how debt collectors interact with LEP consumers. According to the rule's Statement of Basis and Purpose, debt collectors will be required to:
The amendment also includes a prohibition against:
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