LiveVox Aquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise

SAN FRANCISCO, Calif. -- LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). 

Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise.  

While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel.  With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey.