Tonawanda, N.Y.—Arbeit has integrated Arbeit Voice, the company’s cloud-based business phone system with Beam Software’s receivables management platform; BEAM. The integration gives Beam Software’s customers the ability to generate more phone calls and remain compliant while doing so.
BEAM’s click-to-dial integration with Arbeit Voice allows agents to simply click on a telephone number to automatically dial it. BEAM will also disposition the account using predefined text to document the result of the call. This provides consistency across the organization when it comes to documenting call history. It eliminates the chance of an agent misdial. It also allows agents to comply with the requirements surrounding the use of an automatic telephone dialing system (ATDS) according to the FCC’s 2015 TCPA Order.
As new industry regulations are released, the importance of accuracy and compliance is intensified. In fact, the BCFP stated that new consumer protections will “overhaul the debt collection market by capping collector contact attempts and by helping to ensure that companies collect the correct debt.”
“We’re always focusing on compliance and security since the climate for regulations is consistently changing. Beam wants to make it easy for its customers to remain compliant.” said Thomas Mohr, Beam Software CEO. “We’re especially excited to be working with the bright development team at Arbeit.”
The Arbeit Voice integration also provides agents with a screen pop on inbound telephone calls. The BEAM collector screen automatically opens up when the agent answers an inbound call.
“The integration is going to give agencies a huge productivity boost,” said Alex Villafranca, Arbeit CEO. “Pairing Beam’s innovative collection software alongside our TCPA compliance solution and office phone system is going to give agencies more ways to compliantly reach the consumer.”
Arbeit is a leading contact solutions provider for call centers, debt collection agencies and small businesses. The suite of software was built by former debt collection agency owners and is designed to be efficient, easy to use and powerful. In addition to a broadcast dialer, Arbeit offers a first of its kind, TCPA compliant manual dialing solution that removed the 3 second pause from the beginning of calls and allows agencies to make up to 250 manual calls per hour, per agent. Their business phone system Arbeit Voice is a perfect fit for small businesses who value cost efficiency and reliability. To see a demo or get a quote, visit www.arbeitsoftware.com.
About Beam Software
Beam Software is a thought leader in collections and portfolio management technology and is a Microsoft Gold Certified Partner. Its development team has written software for Wall Street while its executives have been heavily involved in the debt industry for over 25 years. The company’s innovative collection software suite is built from real industry experience using leading technologies. For more information, visit www.beamsoftware.com or call 800-212-2326.