NAMPA, Idaho -- Collection Bureau Incorporated (CBI), a long-standing forerunner in the ARM space, publicized the new position in a string of highly strategic business moves. 

To align with its growth performance, CBI has hired John Maddaus as Operations Director. John brings nearly a decade of experience in Operations, his most recent involvement in the performance and operational strategy specific to the Department of Education contract with Delta Management Associates. At CBI, John is tasked with the management of the operational analytics function for the Agency, managing strategies in the areas of model development, account scoring, portfolio analytics, reporting, and data management. 


John was recruited to the organization by Steve Recchia, Executive Vice President at CBI. Nearly a year ago, Steve was appointed to redefine and refine the tactical growth strategy of CBI. Steve has been an ARM industry “who’s who” for over twenty-five (25) years, spending the bulk of his career with the former Enterprise Recovery Systems, Inc. (ERS) in various capacities, building an impeccable reputation among his peers and clients alike. To expand upon CBI’s evolution, Steve has also tapped Aleah Heath (née Raymond), as Director National Development, to continue to build the coast-to-coast footprint for CBI.

Steve remarked, “We are thrilled to have John join the management team. John’s proven ARM experience will be very impactful to our operational strategy as we strive to significantly enhance and expand our contact center solutions.”

About CBI

CBI was incorporated in the State of Idaho in 1993 by Mr. Mark Clark, President. Since its inception, CBI has specialized in servicing the ARM requisites of the government, healthcare, and financial service sector. CBI is a distinguished agency, U.S. registered and licensed to collect in all states, municipalities, and jurisdictions. All services are performed in our beautifully airy, new contact center facility, nestled in the Treasure Valley just outside Boise. Recently, CBI achieved SSAE-18 SOC 2 Attestation and garnered two (2) large state contracts to demonstrate the calculated yet thoughtful expansion of the business. Learn more about CBI by visiting