Casey Arthur was hired as a VP of Business Development by Capital Collection Management (CCM), a third-party collections agency and debt buyer that empowers consumers and businesses to repay their debts in a professional, ethical, and empathetic manner.
In this role, he manages CCM’s sales efforts, strategically launching new products and services, in addition to ensuring CCM’s high customer service standards continually improve and evolve to fit the needs of each individual client.
An ACA-certified collections specialist with over a decade of industry experience, Arthur previously was Regional Director of Business Development at ConServe, an accounts receivable management company, where he also served in a multitude of operations management roles on consumer, commercial, and government contracts.
Arthur has deep industry knowledge of compliance, ethics, FDCPA, TCPA, UDAAP, FCRA, GLBA, and HIPPA regulations. He earned an associate’s degree from Finger Lakes Community College and holds numerous certifications from Dale Carnegie and VitalSmarts.
About Capital Collection Management
Capital Collection Management is a third-party collections agency and debt buyer that empowers consumers and businesses to repay their debts in a professional, ethical, and empathetic manner. CCM strictly adheres to compliance standards with federal and state laws, and is powered by state-of-the-art technology and data analytics that help ensure the best return on collections. Exceptional customer service is a cornerstone of CCM’s business, and its ACA-certified collectors protect its customers’ brands by collecting in a respectful manner to deliver the highest rate of return.