ROCKVILLE, Md. – The iA Institute announced today that Amy Perkins has been promoted to president. In this role she will oversee all operations related to delivery of all iA news and research products, conferences, and our newest division – commercial credit & collections. 

Since joining the company in November 2017, Amy conceived of and launched one of insideARM’s most successful new initiatives – Women in Consumer Finance, a meticulously handcrafted conference that generated unanimously raving feedback.

She also led our 2018 Better Way project within the Consumer Relations Consortium (CRC). This initiative kicked off our effort to design a collaborative roadmap for industry innovation.

In addition, Amy took on the role of planning all content for the insideARM First Party Summit, the only event in the industry focused exclusively on the unique challenges of first-party work, including customer care, collections and outsourcing.


“Amy is an authentic and genuine leader who connects easily with staff and clients,” said Stephanie Eidelman, CEO of the iA Institute. “Her 20+ year background in collections and strategy at a leading collection agency as well as multiple top-tier banks brings insight and understanding of the challenges faced by our readers and clients. She exemplifies all of our core values, and she has the energy, creativity and vision to help us grow to the next level.”

Amy commented, “It’s an exciting time to be a part of insideARM. We have a clear vision and strategy, backed by an energized and talented staff. I’m grateful to Stephanie and the team for their trust in my ability to help lead the way.” 

About The iA Institute

The iA Institute (iA) is a media company that produces handcrafted news, events, education and connection for the consumer and commercial collections industry. The iA team believes that the value of your investment in our content should be undeniable, so we thoughtfully design everything we do with a focus on the details that make a difference.

iA manages insideARM, the iA Research Service, the Best Places to Work in Collections program, the Consumer Relations Consortium (CRC) & Innovation Council, and conferences like the First Party Summit and Women in Consumer Finance. Learn more at

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