TCN Joins Consumer Relations Consortium’s Innovation Council to Advance New Solutions for the Collections Industry

ST. GEORGE, Utah -- TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today its membership in the Consumer Relations Consortium’s (CRC) Innovation Council (an initiative of insideARM and the iA Institute). As a member of the council, TCN, along with a select group of senior technology, strategy, operations and compliance executives, will work to redefine the “big” technology issues impacting the collections industry, as well as share operational insights and best practices with consumer groups and regulators in an effort to implement better processes, procedures and solutions for the industry as a whole.  

“TCN is honored to be given the opportunity to serve on this distinguished council of industry-leading creditors, technology companies and large collection agencies,” said Terrel Bird, CEO and co-founder of TCN. “We are excited to be one of the very few to represent the industry and to be at the forefront of improving technology, processes and relationships for creditors, consumers and servicers alike.”

On a mission to affect reform that is progressive, practical and will enhance the consumer experience for the collection industry, the CRC is led by two steering committees: regulatory and innovation. CRC members meet three times a year to engage in substantive education and feedback sessions to provide updates and guidance on relevant CRC initiatives. Additionally, members participate in working groups throughout the year preparing policy recommendations, formulating collaborative best practices, and conducting outreach to consumer groups, think tanks and other industry stakeholders. Most recently, TCN executives participated in the CRC’s Fall 2018 Meeting to discuss hot topics and regulatory developments in the collections industry, such as effective API integration, artificial intelligence, and robocall blocking and labeling, to name a few.