Reliant Account Management Partners with Telrock To Drive Enhanced Customer Engagement

KNOXVILLE, Tenn. –– Reliant Account Management (RAM) announces a strategic and operational partnership with Telrock, a global SaaS provider of digital channel customer engagement tools used by creditors and collection professionals across the credit lifecycle. The partnership combines the expertise of both companies to improve how consumers enrolled in debt relief programs can more efficiently and effectively engage in payment transactions and related communications by leveraging Telrock’s advanced digital channel communications platform.  

“Consumers today, overwhelmingly, prefer to be contacted through a digital channel, and text messaging (SMS) is their channel of preference” said Wade Torkelson, Vice President of Business Development of Reliant Account Management.  “Our partnership with Telrock will accelerate our drive to provide our customers the most comprehensive, digital channel communication tools designed to enhance the customer experience, increase the number of approved settlements and enable our customers to more easily interact with RAM regarding notifications and alerts, payment intentions, and other customer support functions.”

“By leveraging Telrock’s automated, event-based, digital customer engagement tools, in particular, our rules-based, two-way automated SMS messaging, RAM will now be able to automate the sending of an SMS message to a customer as well as automate the response to a customer SMS message in real time. The result is faster, more convenient, and consistent customer service interactions, that ultimately help to drive more approved settlements and higher customer retention throughout the debt relief program term” said Rob Fite, Vice President, Business Development & Marketing for Telrock.