This article previously appeared on Ontario System's blog and is republished here with permission.
Traditionally, financial services organizations including the third-party debt collection industry have been slow to adopt technology that enhances communication with consumers. Complex and conflicting federal laws make letters and phone calls a crutch, and fear of lawsuits tend to cripple even the most savvy businesses. But consumers are demanding change, and it is time for the industry to step up its game.
According to Christoph Bene, Managing Director at Brock Capital Group speaking to Forbes, the ARM industry needs to take note:
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