insideARM is proud to announce the 2017 Best Call Centers to Work For winners. This survey and award program is designed to celebrate excellence among call center work environments in customer care, collections, and outsourcing. 

We established the program in 2008 as the Best Places to Work in Collections. Now in our 10th year of the program – and as the lines between collections, care, and outsourcing are blurring – we felt it was time to expand the tent. We re-named the program Best Call Centers to Work For, and expanded the eligibility beyond just collection firms. 

To be considered for participation, companies had to fulfill the following eligibility requirements:

  • Be a for-profit or not-for-profit business or government entity;
  • Be a publicly or privately held business;
  • Must be in business a minimum of 1 year;
  • Must have U.S. call center operations with at least 15 employees, providing either customer care, outsourced services, collections, or online chat services. Only employees working in the United States are eligible to be surveyed.
  • Separate call center locations were asked to apply separately. 

As always, the program is administered by Best Companies Group, which conducts over 40 local, national and industry “Best Places” programs each year. insideARM was not involved in reviewing submissions or determination of awards. 

Companies from across the U.S. entered the rigorous two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. 

This year, 29 companies met the standard to be selected. The Best Call Centers to Work For list is divided into three size categories: Small (15-49 employees), Medium (50-149 employees) and Large (150+ employees). 

All of us at insideARM applaud the winners on this great accomplishment. This is a rigorous process – it is NOT a pay to play contest. We encourage all call centers who meet the criteria to participate next year. Winning is a great badge of honor. However even those who don’t make the list get something extremely valuable – a blueprint for how they can improve – for virtually no cost.

To view the rankings by size category, and profiles on all of the winners, visit https://www.insidearm.com/best-call-centers/bcctwf-2017/

The following are this year’s winners, in alphabetical order:

Account Management Resources, LLC

American Profit Recovery, Inc.

Americollect, Inc.

A.R.M. Solutions, Inc.

Associated Credit Services, Inc.

Conrad Credit Corporation

ConServe - Fairport

Diversified Consultants Incorporated

Eastern Revenue, Inc.

Eltman Law, P.C.

First Credit Services, Inc.

GB Collects

Healthcare Receivables Group

Hilton Grand Vacations, Grand Vacations Services

Hunter Warfield

InvestiNet, LLC

Investment Retrievers, Inc.

KeyBridge Medical Revenue Care

NetTel USA

Professional Account Services, Inc.

Professional Finance Company, Inc.

Protocol Financial Service, LLC

Sentry Credit

State Collection Service, Inc.

Team Recovery, Inc.

The CCS Companies

Todd, Bremer & Lawson

United Credit Service, Inc.

Williams & Fudge, Inc.

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