Source Says CFPB Company Complaint Portal Updates Will Release in March

Jim McCarthy is a former founding member of the CFPB and expert on the CFPB complaint process

According to a source inside the CFPB, the bureau's Office of Consumer Response is set to release its new portal supported by Salesforce. See an Analysis of the new portal here.

Since inception, the Bureau has used a General Dynamics Right Now system to power the back end of the complaint process. If the source is correct, Salesforce takes over officially the second week of March.

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