ROUND ROCK, Texas ― Waypoint Resource Group, an outsourcing provider of key accounts receivable management (ARM) services, today announced its official launch, along with a suite of solutions focused on improving credit payment outcomes and relationships between companies and consumers. Waypoint is an affiliate company of TG, a long-standing, well-respected federal student loan guarantor and government contractor with more than $14B under current management.
Waypoint will initially focus on three key areas of the ARM spectrum: contact center, delinquency, and default/bad debt. As an affiliate of TG, the company has access to an unparalleled depth and breadth of experienced resources, along with nearly four decades of credit life-cycle management expertise with borrowers of all age groups—millennials to seniors.
“Businesses today face multiple challenges with their accounts receivable management efforts,” said James Patterson, CEO of Waypoint. The continuously evolving regulatory environment is driving more complexity into program compliance. Consumer empowerment and expectations are raising the bar on interactions and payment options. The combination of these two factors means that selecting a strong outsourcing partner is more important than ever before. “TG’s demonstrated history of focusing on the three pillars of ARM success—revenue, compliance, and positive consumer outcomes—translates into a strong, immediate competitive advantage for Waypoint,” Patterson added.
“Waypoint combines leading services and technology with a forward-thinking contact strategy rooted in data intelligence,” said Paul Bedell, Chief Operating Officer of Waypoint. The company is designed to guide businesses through the receivables landscape with agile solutions that drive revenue while building sustainable relationships with consumers. “Our approach is very straightforward and based on a proven recipe,” Bedell continued. “Waypoint treats every portfolio and receivable as if it were our own. That kind of commitment delivers positive outcomes for consumers and reliable performance for businesses.”
For more information about Waypoint and its services, please visit www.waypoint.com or call (888) 648-6606.
About Waypoint Resource Group
Based in Round Rock, Texas, Waypoint Resource Group, LLC is a member of the TG family of companies and provides multi-channel accounts receivable management solutions to businesses in a variety of industries including automotive, utilities, healthcare, and telecom/cable/satellite. TG has nearly four decades of successful experience in accounts receivable management as a federal student loan guarantor. Waypoint draws from this experience and heritage to deliver results that improve revenue flow and recoveries, while safeguarding consumer relationships.