CARROLLTON, Texas - The CMI Group is proud to announce the promotion of Bethan Cross to Chief Operating Officer.

“Every so often in a career one comes across a person or persons truly dedicated to giving their best every day. The CMI Group is blessed to have many such persons,” announced Tom Stockton, The CMI Group CEO, in a company-wide email last week.  “I am very proud of our whole team at CMI for the work you are all doing each and every day to make us the very best in our industry. Today, I have the privilege of pointing out one single person who has, as usual, gone above and beyond.  I am pleased to announce that Bethan Cross has been promoted to Chief Operating Officer.”

Prior to joining CMI, Bethan had over 30 years’ experience in the UK & Far East, mainly in the banking and finance industry. She has vast experience in resource and call center management.  In 2011, she started as the Call Center Manager, was promoted to Director and then to her most recent position as Vice President of Operations.  Mr. Stockton went on to compliment Ms. Cross’s work at CMI stating, “Bethan’s contribution to The CMI Group’s success and growth is undeniable.  Bethan never accepts status quo and strives to continually improve the services we provide to our clients.”

About The CMI Group

The CMI Group provides industry leading ARM and BPO services including 3rd party collections, 1st party receivables management and customer service, and debt purchase and warehousing programs. Established in 1985, CMI has more than 30+ years’ experience and possesses a track record of exceeding the expectations of our clients and their consumers. Please learn more about The CMI Group by visiting our website at

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