Fighting Fraud with Real-Time, Multi-Channel Customer Notifications

With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, consumers need more protection than ever. The 2014 Javelin Strategy & Research Study reported 13.1 million victims of identity fraud in the United States during 2013, or one victim every two seconds.

Financial institutions that take a multi-channel approach in fighting fraud can reduce fraud losses, in addition to maintaining customer loyalty and satisfaction. Proactive financial alerts, quickly give customers the necessary information and the tools to help combat fraud. Mobile plays a critical role by enabling you to effectively reach customers at any time and regardless of their location via interactive voice response (IVR), or text (SMS) alerts.

Leveraging proactive alerts and multi-channel communications can help minimize the fraud costs faced by your financial institution.

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