U.S. collection agencies reported an improved outlook for performance in the next six to 12 months and the majority are planning to hire, according to the latest results from insideARM’s quarterly Credit & Debt Collection Industry Confidence Survey.
The Fall 2009 survey, conducted October 13 – 23, showed the highest reading ever for anticipated performance 12 months out. When asked to rate their company’s expected performance in 12 months on a scale of 1 to 5 – with 5 being the best score – more than 34 percent of collection agency respondents answered with a rating of 5, the highest level ever recorded in the survey. The average of responses on the question, 4.05, was also an all-time high.
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