Webinar: Understanding & Responding to TCPA Changes

Upcoming changes to TCPA (Telephone Consumer Protection Act) regulations will have an enormous impact on outbound call centers. In light of regulatory-related class action lawsuits that have cost companies millions of dollars in recent years, understanding and complying with regulations is an essential part of business today.

In a free webinar, Jeff Herz, Director of Internal Operations and Compliance at CUnet and Scott Kendrick, VP of Marketing and Product Management at CallMiner will discuss the TCPA updates, the importance of transparency and quality monitoring in the call center, and how CUnet has provided value to its customers using speech analytics.